ART Work Policy

Shipping Your Artwork I aim to get your artwork shipped within fourteen working days from payment confirmation. If you require faster delivery then feel free to email me and I will get back to you as quickly as possible to accommodate your needs or answer any queries.

Easy Returns & Exchanges for Artwork

For your peace of mind, I offer a seven-day cooling-off period. I want everyone who buys a piece of my art to be completely satisfied and to be able to make a purchase without worry. Once you have received the work you have seven days to live with it to make sure it is the piece for you. If the artwork has been damaged please keep all packaging and refer to my full returns policy under “return policy” listed below “ABOUT” for further details. I aim for your experience of working with me to be as smooth and positive as possible. If you experience any problems at all regarding your order please email me at Sammigenes@gmail.com and I will be happy to help.

Full Return Policy

Original Artwork Return Policy

Please unpack carefully and retain all packaging until you have decided that you are happy with your purchase. From the time you receive your original artwork, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. Shipping Costs are not included and a tracking number is required for all returns. 

We also require all returned artwork to be shipped out by the buyer within three (3) days with tracking after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Sam Gene Art and are not fully satisfied, you have: 

Seven (7) days to contact us about your intent to return the work

Three (3) days from the day you contacted us to ship out the artwork.

 ***Do not ship the artwork before contacting us.***

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

How to Return an Original, Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, please contact our email support at Samgeneart@gmail.com give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar acid-free packaging materials to send the artwork back safely and securely to the artist. Please contact me for advice if needed.

Step 3 – Email sammigenes@gmail.com to complete the return process. Once the piece safely reaches the artist, Sammi Genes Art will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus all shipping costs and handling fees, if any). Damaged artwork caused by improper packaging will not be refunded.

Additional return information What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please email SamGeneart@gmail.com to give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to samgeneart@gmail.com

Step 4 -  Sammi Genes Art will contact you to discuss next steps.